Brazil’s highest court has also ordered telecommunications firm Anatel to suspend Telegram until it follows local orders and pays fines.

Telegram founder and CEO Pavel Durov has come up with an incredible reason why Brazil’s Supreme Court suspended the app: The company checked the wrong email.

In a statement published on his Telegram channel, Durov said, “It appears we had a problem with emails going between our business addresses and the Brazilian Supreme Court.”

The Russian-born entrepreneur said the company had asked the court to send future takedown requests to a special email address. However, the court did not, Durov said, sending all notices to the company’s old general email address. As a result, Telegram missed the emails and “the Court ruled to ban Telegram for not responding”.

The company has found the unanswered emails and is now working with the court to resolve the issue.

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A Brazilian Supreme Court judge recently ordered Google and Apple to block access to the Telegram app in the country. The country’s highest court also ordered Brazilian telecommunications agency Anatel to suspend Telegram until it followed local orders and paid fines. The order follows allegations that Telegram, which has become a means of communication for President Jair Bolsonaro, failed to prevent users from spreading misinformation.

After the order, Durov said: “On behalf of our team, I apologize to the Brazilian Supreme Court for our negligence. We could certainly have done better.”

“We complied with a previous court decision in late February and responded with a suggestion that future takedown requests be sent to a dedicated email address. Unfortunately, our response must have been lost, as the court has used the old common email address in further attempts to reach us.

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Durov also asked the highest court to consider delaying the injunction to help them solve the problem, citing the millions of Brazilian users who rely on Telegram to communicate.

This post Telegram is banned in Brazil and their excuse is amazing

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